Worst service ever experienced from Webafrica

When signing up with their Sales team, I'm told that services would commence from 01/11/2021, as services with my current ISP will terminate 31/10/2021. Yesterday, I receive an invoice from Webafrica & today, I'm debited with the amount on invoice. When queried with their whatsapp support yesterday, multiple times & after requesting the issue to be rectified, I'm told by the support agent 'Donald' that it will not be rectified. I also tried to get help from the contact centre & hung up after 15 minutes because I could not get any joy from them & kept being transferred from one department to the next. If this is the manner in which Webafrica deals with its customers then I wish to opt out & terminate services with them. Furthermore, I would have no interest in any future offerings from Webafrica & will not be recommending them to any friends, family or colleagues.