Worst service ever

Item: Webafrica
Rating: 1
Author: rajan T

This service is unbelievable. I sat at my laptop and it was interrupted 12 times in 1 hour with my service intermittently going off. I cannot understand how payment for this service is so bad that you can keep getting cut off. I pay a premium for your service yourl need to make sure this doesn't happen again.

Helpful (0)

Replies (1)

Webafrica's replyOfficial

16 Mar 2026, 10:13

Hi Rajan, thank you for sharing your experience. We understand how frustrating it is to have your service cut off repeatedly, especially when you rely on it for work and are paying for a premium connection. To help resolve this, we recommend the following steps while we look into the issue:

Restart your router/ONT to refresh your connection.
Use a wired connection if possible, as this can provide more stable speeds than Wi‑Fi.
Check for multiple devices or applications using bandwidth at the same time, which can sometimes cause interruptions.

We’ve also escalated this to our technical team to investigate the cause of the intermittent interruptions and ensure your connection remains stable. They will work on resolving this as quickly as possible. Warm regards,
The Webafrica Team

Webafrica's reply16 Mar 2026, 10:13

Official

Restart your router/ONT to refresh your connection.
Use a wired connection if possible, as this can provide more stable speeds than Wi‑Fi.
Check for multiple devices or applications using bandwidth at the same time, which can sometimes cause interruptions.