Worst Service Ever!

Worst Service Ever! I will never recommend Web Africa to anyone. I initially considered joining Web Africa when I moved and spoke to them in August to start service in early October. However, due to complications with my previous provider, I decided to stay with them and canceled my order with Web Africa in early September before even using their service. I specifically asked them not to send the router and was assured it wouldn’t be sent, and that I would receive a refund.

A few days later, the router still showed up. I have since spent countless hours trying to communicate with them on WhatsApp, only to be passed from one agent to another, having to explain the situation repeatedly. Despite being told multiple times that the router would be collected, nothing has happened. Now, they are saying I need to pay a cancellation fee.

This issue has been dragging on since early September, and it has honestly been the worst customer experience I’ve ever had. If I could give a lower rating, I would.