Worst service ever!

I have been unable to reach your cancellations department for several months on account number:A1082 despite numerous attempts via phone and email. During this period, payments have continued to be debited from my account even though I have not been using your services for almost a year. This is both unacceptable and financially unfair. I therefore request: • Immediate termination of my Wi-Fi service. • Written confirmation of the cancellation, including the effective date. • Refund of all amounts billed from Jan 2025 to date, as the service was unused during this time. Please treat this matter with urgency and confirm receipt of this email. If I do not receive a response within 7 working days, I will have no choice but to escalate the matter to the relevant consumer protection authorities.