Worst service EVER!!!!!

Signed up with Webafrica for a 30gig Fixed LTE line, just to test it. Didn't last me very long so I decided to upgrade to the 70gig package on 09 September

1. They billed me R 249.00 for another router as well as R 459.00 for the upgrade - This was a total of R 708.00. I requested for the router bill to be credited so that i can pay the R 459.00. This request was sent on 09/09 and followed up on regularly, yet it was only resolved on 15/10 - a whole month later! 2. I then paid the R 459.00 on 25/10, thinking it would be for the month of November as to how on earth can I be paying for a month where I wasn't helped or assisted and there was no activity on the router (order was in process the whole October on the portal - not active) 3. I get billed R 459.00 AGAIN! I called and an agent-assisted me in getting credit so it was reduced to R 210.00 which I then paid on 01/11

HOWEVER, SERVICE IS STILL DOWN! Network is 100% but there is no data allocated to my sim. So no data for October, but I was billed and no data for November but I was billed.

I emailed on 30/10 and still NO RESPONSE, thats what bugs me. Takes them over a month to assist. So basically I paid Webafrica R 669.00 for a dead router.

Want a full refund and cancellation!!!