Worst service ever.

I have been trying to get hold of web africa for the past 48hours through their whatsapp chat line and via their call center. A few hours after after my online application, i reached to them via email and via their whatsapp chat line to advise that i wanted a different plan.

The whatsapp chat agents(Keketso and Jeandre De) assured me that once i have been activated the correct plan will billed. The activation of the line happened on the 30th December 2021 and they haven't delivered the router as yet but they have charged me for a a month's service through my credit card which i didnt consent to.

I paid the activation charge through my credit card but in no way did i give consent that they should take the service charge through the credit card. The plan was to have the service charge via a debit order.

They were very responsive last week before the activation but now i cannot get hold of them. I have been trying to reach out to find out when they will deliver the router and why they have billed for a full December service charge when they haven't provided the service as yet. The call center line is a joke because no one answers and the chat agents via the whatsapp line are also not answering. I have been waiting for more than 48 hours just to get any one of them to chat to me.