IH
Ilze H
1 reviews | Active since Mar 2020
11 Jun 2026, 16:04
Worst service ever!!!!!
I cannot believe there are so many 5-star reviews. Do you remove all the bad ratings?
You have some of the worst customer service I have ever experienced. Your WhatsApp and webchat agents (or bots) either don't read the information provided or are simply programmed to repeat the same script.
They make customers repeat the same troubleshooting steps over and over again, even after screenshots have been provided. Then they close the ticket because a serial number wasn't supp****, despite never requesting it in the first place, forcing customers to reopen the case and start the entire process again.
After going through all the same steps that clearly aren't going to resolve the issue, we're told it can take up to 72 hours for a response. Fair enough. Then, on a Friday afternoon, we're suddenly informed that the 72 hours only refers to business days and does not include weekends. Surprise!
The best part? There is no phone number to call and speak to an actual human being.
This is now the second month in a row that I've experienced the same problem. I work from home and rely on a stable internet connection to do my job. Being left without internet for days at a time is completely unacceptable.
I am sharing this experience with my friends, family, and colleagues for one simple reason: so they know to avoid your service.
Helpful (0)
Replies (23)0
Replies (23)
Webafrica's replyOfficial
11 Jun 2026, 16:12Hi Ilze,
We can see how frustrating this has been, especially with this being the second time you have experienced the same issue while relying on your connection for work. Having to repeat troubleshooting steps, reopen tickets, and wait through extended timelines understandably takes its toll, and your feedback highlights exactly where the experience has not met expectations.
To give you a clear update, our technical support team engaged with you earlier today under *** and completed additional troubleshooting. The ticket remains actively open with our faults team, who are continuing their investigation to identify and resolve the root cause of the recurring issue. You will continue receiving SMS updates as progress is made towards restoring your connection as quickly as possible.
In terms of your broader concerns, your feedback around communication, repeated steps, and ticket handling has been taken seriously and shared with the relevant teams. The intention is always to resolve issues efficiently without unnecessary repetition, and it is clear this has not been your experience.
We are committed to seeing this through to resolution and restoring a stable connection you can rely on. If there is any additional detail you would like us to include on the active fault, you are welcome to share it with us via private message, and we will ensure it is added for the team’s attention.
Warm regards,
Webafrica Crew
Webafrica's reply11 Jun 2026, 16:12
Official
Hi Ilze,
We can see how frustrating this has been, especially with this being the second time you have experienced the same issue while relying on your connection for work. Having to repeat troubleshooting steps, reopen tickets, and wait through extended timelines understandably takes its toll, and your feedback highlights exactly where the experience has not met expectations.
To give you a clear update, our technical support team engaged with you earlier today under *** and completed additional troubleshooting. The ticket remains actively open with our faults team, who are continuing their investigation to identify and resolve the root cause of the recurring issue. You will continue receiving SMS updates as progress is made towards restoring your connection as quickly as possible.
In terms of your broader concerns, your feedback around communication, repeated steps, and ticket handling has been taken seriously and shared with the relevant teams. The intention is always to resolve issues efficiently without unnecessary repetition, and it is clear this has not been your experience.
We are committed to seeing this through to resolution and restoring a stable connection you can rely on. If there is any additional detail you would like us to include on the active fault, you are welcome to share it with us via private message, and we will ensure it is added for the team’s attention.
Warm regards,
Webafrica Crew
IH
Ilze H's updateReviewer Update
11 Jun 2026, 16:23 To make matters worse, I even called the sales call centre because it was the only phone number available. I left a message and was assured that a manager would call me back. To date, I have not received a call. I cannot go another day without internet access. I work from home and rely on your service to do my job. This issue has already dragged on far too long, and I need someone to take ownership of this case and make it a priority.
IH
Ilze H's update11 Jun 2026, 16:23
Reviewer Update
To make matters worse, I even called the sales call centre because it was the only phone number available. I left a message and was assured that a manager would call me back. To date, I have not received a call. I cannot go another day without internet access. I work from home and rely on your service to do my job. This issue has already dragged on far too long, and I need someone to take ownership of this case and make it a priority.
Webafrica's replyOfficial
11 Jun 2026, 16:27Hi Ilze,
We hear your frustration, especially after having to rely on callbacks that didn’t happen and still being without a stable connection while working from home. We understand how disruptive and stressful this has become, particularly with the issue dragging on for this long.
Your case remains active with our faults team, and it has now been re-flagged for urgent priority handling with a request for clear ownership and escalation on the investigation. The team is actively working to identify the root cause and restore your connection as quickly as possible.
We also acknowledge your concern about the missed call-back. That’s not the level of responsiveness we expect, and it has been noted as part of your case history.
We are continuing to push this internally to ensure it is treated with the urgency it requires and brought to resolution without further delay.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Jun 2026, 16:27
Official
Hi Ilze,
We hear your frustration, especially after having to rely on callbacks that didn’t happen and still being without a stable connection while working from home. We understand how disruptive and stressful this has become, particularly with the issue dragging on for this long.
Your case remains active with our faults team, and it has now been re-flagged for urgent priority handling with a request for clear ownership and escalation on the investigation. The team is actively working to identify the root cause and restore your connection as quickly as possible.
We also acknowledge your concern about the missed call-back. That’s not the level of responsiveness we expect, and it has been noted as part of your case history.
We are continuing to push this internally to ensure it is treated with the urgency it requires and brought to resolution without further delay.
Warm regards,
Webafrica Crew
Webafrica Crew
IH
Ilze H's updateReviewer Update
12 Jun 2026, 08:57Good day
Day 3 without internet (72hours) no update as you promised either through sms or WhatsApp. Do you have an update?
Day 3 without internet (72hours) no update as you promised either through sms or WhatsApp. Do you have an update?
IH
Ilze H's update12 Jun 2026, 08:57
Reviewer Update
Good day
Day 3 without internet (72hours) no update as you promised either through sms or WhatsApp. Do you have an update?
Day 3 without internet (72hours) no update as you promised either through sms or WhatsApp. Do you have an update?
Webafrica's replyOfficial
12 Jun 2026, 11:52Hi Ilze,
We have raised an urgent follow-up regarding your fault status with our faults team. You will continue to receive fault updates directly via SMS.
Warm regards,
Webafrica Crew
Webafrica's reply12 Jun 2026, 11:52
Official
Hi Ilze,
We have raised an urgent follow-up regarding your fault status with our faults team. You will continue to receive fault updates directly via SMS.
Warm regards,
Webafrica Crew
IH
Ilze H's updateReviewer Update
12 Jun 2026, 14:26It is 14:25 does this mean I am going into this weekend without internet?
IH
Ilze H's update12 Jun 2026, 14:26
Reviewer Update
It is 14:25 does this mean I am going into this weekend without internet?
Webafrica's replyOfficial
12 Jun 2026, 14:37Hi Ilze,
We understand how frustrating it must be to be without internet for this long. Our Faults Team is actively engaging with the network provider to work towards restoring your connection as quickly as possible. Resolving your outage remains a priority, and the team is continuing to push for progress. As soon as there is feedback or an update available, it will be communicated to you without delay.
We remain committed to seeing your connection fully restored.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply12 Jun 2026, 14:37
Official
Hi Ilze,
We understand how frustrating it must be to be without internet for this long. Our Faults Team is actively engaging with the network provider to work towards restoring your connection as quickly as possible. Resolving your outage remains a priority, and the team is continuing to push for progress. As soon as there is feedback or an update available, it will be communicated to you without delay.
We remain committed to seeing your connection fully restored.
Warm regards,
Webafrica Crew
Webafrica Crew
IH
Ilze H's updateReviewer Update
12 Jun 2026, 14:55Can a manager give me a call?
IH
Ilze H's update12 Jun 2026, 14:55
Reviewer Update
Can a manager give me a call?
Webafrica's replyOfficial
12 Jun 2026, 15:07Hi Ilze,
Thank you for your message. We understand the urgency of needing your connection restored, especially after being without internet for this extended period and with the concern of going into the weekend still offline. Your fault has already been escalated to the network provider, and urgency has been formally requested. Our Faults Team is actively engaging with them and will continue to push for an urgent resolution so that your connectivity can be restored as a priority. We do ask that you allow the team time to work with the provider while these escalations are in progress.
We will continue driving this forward until your connection is fully restored.
Warm regards,
Webafrica Crew
Thank you for your message. We understand the urgency of needing your connection restored, especially after being without internet for this extended period and with the concern of going into the weekend still offline. Your fault has already been escalated to the network provider, and urgency has been formally requested. Our Faults Team is actively engaging with them and will continue to push for an urgent resolution so that your connectivity can be restored as a priority. We do ask that you allow the team time to work with the provider while these escalations are in progress.
We will continue driving this forward until your connection is fully restored.
Warm regards,
Webafrica Crew
Webafrica's reply12 Jun 2026, 15:07
Official
Hi Ilze,
Thank you for your message. We understand the urgency of needing your connection restored, especially after being without internet for this extended period and with the concern of going into the weekend still offline. Your fault has already been escalated to the network provider, and urgency has been formally requested. Our Faults Team is actively engaging with them and will continue to push for an urgent resolution so that your connectivity can be restored as a priority. We do ask that you allow the team time to work with the provider while these escalations are in progress.
We will continue driving this forward until your connection is fully restored.
Warm regards,
Webafrica Crew
Thank you for your message. We understand the urgency of needing your connection restored, especially after being without internet for this extended period and with the concern of going into the weekend still offline. Your fault has already been escalated to the network provider, and urgency has been formally requested. Our Faults Team is actively engaging with them and will continue to push for an urgent resolution so that your connectivity can be restored as a priority. We do ask that you allow the team time to work with the provider while these escalations are in progress.
We will continue driving this forward until your connection is fully restored.
Warm regards,
Webafrica Crew
IH
Ilze H's updateReviewer Update
12 Jun 2026, 16:20So it is knock off time…. No one got back to us., again like you promised someone will be. Are we without internet this weekend?
IH
Ilze H's update12 Jun 2026, 16:20
Reviewer Update
So it is knock off time…. No one got back to us., again like you promised someone will be. Are we without internet this weekend?
IH
Ilze H's updateReviewer Update
12 Jun 2026, 22:52They closed the ticket, but the internet is still not working. Just Wow... Best provider ever!!!!!!
How do you pay so many people to leave good reviews?
How do you pay so many people to leave good reviews?
IH
Ilze H's update12 Jun 2026, 22:52
Reviewer Update
They closed the ticket, but the internet is still not working. Just Wow... Best provider ever!!!!!!
How do you pay so many people to leave good reviews?
How do you pay so many people to leave good reviews?
IH
Ilze H's updateReviewer Update
15 Jun 2026, 12:32Are we now just ignoring customers?
IH
Ilze H's update15 Jun 2026, 12:32
Reviewer Update
Are we now just ignoring customers?
IH
Ilze H's updateReviewer Update
15 Jun 2026, 12:33We still don’t have internet by the way
IH
Ilze H's update15 Jun 2026, 12:33
Reviewer Update
We still don’t have internet by the way
Webafrica's replyOfficial
15 Jun 2026, 13:10Hi Ilze,
We understand your frustration, especially as the internet is still not working even though the ticket was marked as closed. That’s not the experience you should be having, particularly when you’re actively reporting that the issue is ongoing.
We understand your frustration, especially as the internet is still not working even though the ticket was marked as closed. That’s not the experience you should be having, particularly when you’re actively reporting that the issue is ongoing.
We are currently following up with our technical team to urgently review why the ticket was closed and to ensure the fault is properly addressed and not missed. Your service status is being rechecked so the team can get a clear understanding of what is still affecting your connection.
We will come back to you as soon as we receive feedback from the technical team.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 Jun 2026, 13:10
Official
Hi Ilze,
We understand your frustration, especially as the internet is still not working even though the ticket was marked as closed. That’s not the experience you should be having, particularly when you’re actively reporting that the issue is ongoing.
We understand your frustration, especially as the internet is still not working even though the ticket was marked as closed. That’s not the experience you should be having, particularly when you’re actively reporting that the issue is ongoing.
We are currently following up with our technical team to urgently review why the ticket was closed and to ensure the fault is properly addressed and not missed. Your service status is being rechecked so the team can get a clear understanding of what is still affecting your connection.
We will come back to you as soon as we receive feedback from the technical team.
Warm regards,
Webafrica Crew
Webafrica Crew
IH
Ilze H's updateReviewer Update
15 Jun 2026, 17:51I understand that I cannot terminate my contract immediately without being considered in breach of contract. However, Webafrica has already failed to provide the service I am paying for, which places you in breach of your obligations as well.
At this point, I am effectively being held at the mercy of your timelines while I remain without internet access. I work from home, and this ongoing outage is having a direct impact on my ability to do my job.
Today is 15 June 2026, and I am still without service. Yet I am expected to continue paying for a service that is not being delivered. Please explain why I should be charged for this month when I have not received the service I am paying for.
More importantly, I need a clear answer: when will this issue be resolved? If Webafrica is unable to provide a reasonable resolution timeframe, when will I be free to move to another ISP that can restore my internet access?
I would appreciate an urgent response from a manager with a clear resolution plan and timeline.
IH
Ilze H's update15 Jun 2026, 17:51
Reviewer Update
I understand that I cannot terminate my contract immediately without being considered in breach of contract. However, Webafrica has already failed to provide the service I am paying for, which places you in breach of your obligations as well.
At this point, I am effectively being held at the mercy of your timelines while I remain without internet access. I work from home, and this ongoing outage is having a direct impact on my ability to do my job.
Today is 15 June 2026, and I am still without service. Yet I am expected to continue paying for a service that is not being delivered. Please explain why I should be charged for this month when I have not received the service I am paying for.
More importantly, I need a clear answer: when will this issue be resolved? If Webafrica is unable to provide a reasonable resolution timeframe, when will I be free to move to another ISP that can restore my internet access?
I would appreciate an urgent response from a manager with a clear resolution plan and timeline.
Webafrica's replyOfficial
17 Jun 2026, 10:08Morning Ilze
Thank you for your patience. We were offline during Youth Day and just want to make sure everyone who reached out is supported. If you still need help, send us a private message with your email and query; we’ve got you.
Warm regards,
Webafrica Crew
Thank you for your patience. We were offline during Youth Day and just want to make sure everyone who reached out is supported. If you still need help, send us a private message with your email and query; we’ve got you.
Warm regards,
Webafrica Crew
Webafrica's reply17 Jun 2026, 10:08
Official
Morning Ilze
Thank you for your patience. We were offline during Youth Day and just want to make sure everyone who reached out is supported. If you still need help, send us a private message with your email and query; we’ve got you.
Warm regards,
Webafrica Crew
Thank you for your patience. We were offline during Youth Day and just want to make sure everyone who reached out is supported. If you still need help, send us a private message with your email and query; we’ve got you.
Warm regards,
Webafrica Crew
IH
Ilze H's updateReviewer Update
17 Jun 2026, 10:08So still no reply from you! And now it is a full week of no internet. But omg let us not pay you, and you will black list us within two seconds….Is this the level of customer service you strive for pathetic….
IH
Ilze H's update17 Jun 2026, 10:08
Reviewer Update
So still no reply from you! And now it is a full week of no internet. But omg let us not pay you, and you will black list us within two seconds….Is this the level of customer service you strive for pathetic….
IH
Ilze H's updateReviewer Update
17 Jun 2026, 11:04My response was on Monday not on youth day….. and you have my problem…..
IH
Ilze H's update17 Jun 2026, 11:04
Reviewer Update
My response was on Monday not on youth day….. and you have my problem…..
Webafrica's replyOfficial
17 Jun 2026, 11:18Hi Ilze,
We understand how frustrating this ongoing loss of connectivity has been, especially given the impact it is having on your day to day activities and the urgency to have your service restored. This is not the experience we want for you. Your case has been escalated under reference WA***, with urgency clearly communicated to ensure it remains prioritised. The relevant team is actively working on this and will provide an update as soon as further feedback is received. Restoring your connectivity remains a key focus, and all efforts are being directed towards resolving this as quickly as possible.
We will remain actively involved, and that your connection is restored as soon as possible.
Warm regards,
Webafrica Crew
We understand how frustrating this ongoing loss of connectivity has been, especially given the impact it is having on your day to day activities and the urgency to have your service restored. This is not the experience we want for you. Your case has been escalated under reference WA***, with urgency clearly communicated to ensure it remains prioritised. The relevant team is actively working on this and will provide an update as soon as further feedback is received. Restoring your connectivity remains a key focus, and all efforts are being directed towards resolving this as quickly as possible.
We will remain actively involved, and that your connection is restored as soon as possible.
Warm regards,
Webafrica Crew
Webafrica's reply17 Jun 2026, 11:18
Official
Hi Ilze,
We understand how frustrating this ongoing loss of connectivity has been, especially given the impact it is having on your day to day activities and the urgency to have your service restored. This is not the experience we want for you. Your case has been escalated under reference WA***, with urgency clearly communicated to ensure it remains prioritised. The relevant team is actively working on this and will provide an update as soon as further feedback is received. Restoring your connectivity remains a key focus, and all efforts are being directed towards resolving this as quickly as possible.
We will remain actively involved, and that your connection is restored as soon as possible.
Warm regards,
Webafrica Crew
We understand how frustrating this ongoing loss of connectivity has been, especially given the impact it is having on your day to day activities and the urgency to have your service restored. This is not the experience we want for you. Your case has been escalated under reference WA***, with urgency clearly communicated to ensure it remains prioritised. The relevant team is actively working on this and will provide an update as soon as further feedback is received. Restoring your connectivity remains a key focus, and all efforts are being directed towards resolving this as quickly as possible.
We will remain actively involved, and that your connection is restored as soon as possible.
Warm regards,
Webafrica Crew
IH
Ilze H's updateReviewer Update
17 Jun 2026, 14:00How is this not high priority….. it has been a week. You are in breach of your contract. And no manager has even taken it upon himself or herself to give a call. This is pathetic
IH
Ilze H's update17 Jun 2026, 14:00
Reviewer Update
How is this not high priority….. it has been a week. You are in breach of your contract. And no manager has even taken it upon himself or herself to give a call. This is pathetic
Webafrica's replyOfficial
17 Jun 2026, 14:12Hi Ilze,
We understand how frustrating this situation has been, especially after being without connectivity for an extended period and not receiving the level of urgency and communication you expected.
Your case under reference WA*** is being actively attended to as a priority. The relevant team is engaged and working on restoring your connection, with urgency already communicated to ensure continued focus until the issue is resolved. You will receive an update as soon as further feedback becomes available.
Warm regards,
Webafrica Crew
We understand how frustrating this situation has been, especially after being without connectivity for an extended period and not receiving the level of urgency and communication you expected.
Your case under reference WA*** is being actively attended to as a priority. The relevant team is engaged and working on restoring your connection, with urgency already communicated to ensure continued focus until the issue is resolved. You will receive an update as soon as further feedback becomes available.
Warm regards,
Webafrica Crew
Webafrica's reply17 Jun 2026, 14:12
Official
Hi Ilze,
We understand how frustrating this situation has been, especially after being without connectivity for an extended period and not receiving the level of urgency and communication you expected.
Your case under reference WA*** is being actively attended to as a priority. The relevant team is engaged and working on restoring your connection, with urgency already communicated to ensure continued focus until the issue is resolved. You will receive an update as soon as further feedback becomes available.
Warm regards,
Webafrica Crew
We understand how frustrating this situation has been, especially after being without connectivity for an extended period and not receiving the level of urgency and communication you expected.
Your case under reference WA*** is being actively attended to as a priority. The relevant team is engaged and working on restoring your connection, with urgency already communicated to ensure continued focus until the issue is resolved. You will receive an update as soon as further feedback becomes available.
Warm regards,
Webafrica Crew
IH
Ilze H's updateReviewer Update
18 Jun 2026, 11:09So at this point you can just not charge me for June as we have not internet at at all a no one has been helpful at all…. No call to even apologise about the lack of internet or customer service.
So just going into another weekend without internet?
So just going into another weekend without internet?
IH
Ilze H's update18 Jun 2026, 11:09
Reviewer Update
So at this point you can just not charge me for June as we have not internet at at all a no one has been helpful at all…. No call to even apologise about the lack of internet or customer service.
So just going into another weekend without internet?
So just going into another weekend without internet?
Webafrica's replyOfficial
18 Jun 2026, 12:04Hi Ilze,
We understand how frustrating this is, especially going into another weekend without any connectivity and not having received the level of communication or follow-up you expected. Being without service for this long is not the experience we aim to deliver, and we hear your concern around both the downtime and lack of proactive updates.
Your case (WA***) remains actively with the relevant team and is still being worked on as a priority to restore your connection as soon as possible.
On the billing query, this will need to be reviewed in line with the final resolution of the fault, as adjustments are typically assessed once the service issue has been fully resolved.
We will continue to follow up on your case and will update you as soon as there is further feedback.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply18 Jun 2026, 12:04
Official
Hi Ilze,
We understand how frustrating this is, especially going into another weekend without any connectivity and not having received the level of communication or follow-up you expected. Being without service for this long is not the experience we aim to deliver, and we hear your concern around both the downtime and lack of proactive updates.
Your case (WA***) remains actively with the relevant team and is still being worked on as a priority to restore your connection as soon as possible.
On the billing query, this will need to be reviewed in line with the final resolution of the fault, as adjustments are typically assessed once the service issue has been fully resolved.
We will continue to follow up on your case and will update you as soon as there is further feedback.
Warm regards,
Webafrica Crew
Webafrica Crew