Worst service ever!!!

*** Spoke to siya I joined in march -nearlockdown period Faulty router to be fetched from me - replacement router received and currently in use. the router that was delivered to me, was faulty- it was not picking up charge at all. when i called the call Centre the next day and told them about this, they arranged for another device to be delivered to me which i received within a week or so - i am currently using this router. the faulty device was supposed to be collected from me as i was advised, not much could be done during lockdown which is understandable A few weeks ago i get an email for me to make arrangements for the device to be couried - how can this be my cost when i never used the device. Now I get a statement for R 2000 to pay for a broken router that was supposed to be fetched from me.