Worst Service Ever

I have been with Webafrica for over a year, had to deal with a whattsapp bot sending me from agent to agent to agent. No telephone number to call and complain. No telephone line to talk to someone regarding ANYTHING except sales! On the 31st January i sent a cancellation email giving the required 1 months notice to the billing department email address as well as fms@webafrica. No reply. I sent two subsequent emails requesting a reply with no answer. I then log into the Webafrica my account portal and there are all my Support tickets for cancellation lying there unattended.. I then go again onto the whattsapp and start to chat. I again tell my whole cancellation story to Ntombozi transferred to Amanda and tell the whole story again, then transferred to Sibathle and then again to Liezel, and then again ..... Now i get an email from No-reply@webafrica telling me they will terminate me only 1st April and I must return the router to them or pay R 999.00 with no address to ship to either.