Worst service ever

They have billed me before installing the fibre. Then after installation, they billed me again. It doesn't work. I've been calling their support line, it keeps me on hold for 30+min then cut me off. The whatsapp they advertise as the longest time waiting period as 5 min is a load of ****. I can show for how long they tell me "it's taking longer but they will try again, it's been a week on that whatsapp, I had no help, I have to keep repeating my problem with a new agent when it kicks me out. No solution. I still have no internet. And no way to solve my problem. But they deducted my money. That they can do.