Worst service ever!!!!!

Good Day, I am appalled at the service I received. I app**** for fibre with you guys and my service went live on the 17th November. As per attachment I only received my first invoice on the 25th of November after they first tried to deduct from my account. So I am accountable for a R50 fee for unpaid debit. Nobody has ever mentioned to me from when I app**** that they would deduct on this day. I get paid on the last day of the month and expected my debit to go off on the 1st of this man. According to the how you are billed pdf, that is how it works but when I tried to get help on your WhatsApp line I was told that if I don't pay by tomorrow my service will be suspended and there is nothing I can do about it. I think it's pathetic really. How do you first try and deduct from my account and then send my statement. Attached is the screenshots of your billing process and the reference number of my chat with Pusuletso, who was of no help and I think just plain rude because she is telling me that I expect to get free internet. I will put a screenshot of that in there as well. I don't want free internet, I do want to pay but now my service will be suspended because they deducted today and I never once said that my debit order date is for the 25th. I really hope that you could assist because I honestly would not want to escalate this any further. Attached is also my entire conversation with your consultant.