Worst service ever

I ordered fibre on the 20th of November, 21st they deducted the installation fee and I was told that fibre will be installed within 7days. I sent proof of address as they needed to verify my address, the told me it'll take up to 48hrs to verify that. A week later no update until I had to follow up, they told me about the escalation and still nothing happened after the "escalation". Almost a month later they still have not installed the fibre that was supposed to have been installed within 7days. I requested them to cancel the order but they didn't it, instead they sent an email on 7/12/23 telling me the issue is resolved & will get a call to arrange installation, I still have not heard from them till today. Their service is the worst hence I requested to cancel the order all together.