WORST SERVICE EVER!!!!

WORST SERVICE EVER!

My internet has been disconnected for days now and their customer support service cannot be more unhelpful.

I worked through their WhatsApp Bot to help me but I got transferred around to departments that never responded to my query. This went on for DAYS!!! When I called their office, they told me to go to WhatsApp for help but they never respond there.

They finally found the issue, it was a disconnect from Frogfoot's side. The lady said that she placed a reconnection order but after asking the next day, it was found out that she never did place the order. After that was revealed, I suddenly got transferred to another agent that never responded.

I got billed twice for non existent internet and I am refused a refund because "everything is okay on our end."

It's been days now and I still am not reconnected.

Worst EVER!