WORST SERVICE EVER!!!

Most PATHETIC and HORRIBLE experience.

From day 1 with a Sales Person I've been having issues where I'm given a product that was not explained however I overlooked that and service was installed. Then I started experiencing Down Time and thought maybe increase my line speed as that could be the issue but also note only 2 devices connected which is only for emails and kids stream 2 hours a day, Got the line increased but then again still having issues whereby internet drops 3 hours or more at a time and the reason I put this in is because I work from home with the down time it's causing problems with my job. Over a month speaking to them to assist me and nothing happens now when I asked to move me from Webconnect to their normal Fibre which could be the problem they ask me to Pay R2800 to cancel current product and change to a different package with them.

Why must I pay for a cancelation fee for something that is not working whereas I'm paying my premiums, if that's the case all my down time it will be fair if they paid me which will be over R6000.

I'm really ****ed off with this and will take it further.