TN
Thabelo N
1 reviews | Active since Dec 2014
02 Mar 2015, 19:01
Worst service ever
Good day today I am very disappointed in the service I received from Web Africa, yesterday I paid all my outstanding invoices, web Africa rep**** with an email saying they received my payment and they activated my website. Today I was on all day until 16:16 where I got suspended again told that I owe the same amount I paid yesterday. I called they number only to hold for an hour. Went online for the live chat support and the gentleman who helped me was not helpful at all, just brushed me off... Please assist me with this urgently or I might as well move my business else where. It's unfortunate as I really like web Africa.
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Replies (1)
Webafrica's replyOfficial
03 Mar 2015, 17:06Hello ThabeloNetsh,
It's not nice to hear our customer is disappointed in us. We would like to apologise for the frustration caused by the suspension that occurred.
As per the feedback you provided via Facebook, our Billing team assisted you and this issue has been resolved.
Since the matter has been resolved we would like to encourage you to update this post to reflect this resolution offered and if you do pick up further issues please give us a call.
Regards
Mkhululi
Online Team
It's not nice to hear our customer is disappointed in us. We would like to apologise for the frustration caused by the suspension that occurred.
As per the feedback you provided via Facebook, our Billing team assisted you and this issue has been resolved.
Since the matter has been resolved we would like to encourage you to update this post to reflect this resolution offered and if you do pick up further issues please give us a call.
Regards
Mkhululi
Online Team
Webafrica's reply03 Mar 2015, 17:06
Official
Hello ThabeloNetsh,
It's not nice to hear our customer is disappointed in us. We would like to apologise for the frustration caused by the suspension that occurred.
As per the feedback you provided via Facebook, our Billing team assisted you and this issue has been resolved.
Since the matter has been resolved we would like to encourage you to update this post to reflect this resolution offered and if you do pick up further issues please give us a call.
Regards
Mkhululi
Online Team
It's not nice to hear our customer is disappointed in us. We would like to apologise for the frustration caused by the suspension that occurred.
As per the feedback you provided via Facebook, our Billing team assisted you and this issue has been resolved.
Since the matter has been resolved we would like to encourage you to update this post to reflect this resolution offered and if you do pick up further issues please give us a call.
Regards
Mkhululi
Online Team