Worst Service Ever

They dont deserve any stars.....i have spent a week trying to get hold of someone no replies to your emails or tends to their calls. I got through after 20min of calling and being on hold. Then they tell me the sim is locked but have billed me for the service. I have actually told them have they checked their reviews it is mostly bad service and they said oh they have happy customers to!! like hell i want to cancel and want my money back for not utilizing their service or rather unable to as the internet was never connected