WORST SERVICE EVER

I have been fighting with Webafrica for about 3 weeks now. I made payment 3 weeks ago and am still without internet, I kept getting told my query has been escalated but nothing further. The agents on chat are not helpful either. I got a call on Monday saying they outside my house to check the router (With no prior notice so I can make arrangements for someone to be home), fortunately my neighbour could go open up. Low and behold I am STILL WITHOUT internet.What the hell are you guys doing that side, nobody calls back, you wait hours to get to a chat agent on whatsapp only to be told to keep waiting. This is totally pathetic, if I don't pay you cut my line immediately but when customers pay then we need to wait a month. I will keep posting on all forms of social media and name and shame each agent I chat to that DOES NOT help their customer. SORT OUT MY DAM INTERNET.