Worst Service Ever

I have been in contact with webafrica for over a week now to get my Internet restored after something went wrong when I requested to upgrade my line. They have been telling that they escalating the matter everyday but nothing has changed and no one from their apparent infrastructure team has contacted me nor have they tried to reach out and come here to see if the problem can be fixed . I requested for them to cancel the upgrade THREE times during the first three days because this is where the problem began. After ending the whatsapp chat without confirming that this was done TWICE. The agent handling the third attempt said they can't cancel the request and that I would need to downgrade. They have now debited me for the upgrade but have not provided any service for 8days now. I work from home and have had to make alternative arrangements for Internet as this is now affecting my job!!!!!!! This is the absolute worst service ever