Worst service EVER!!!

The worst service in the world. We had the service for 6 months but the internet kept dropping. We called the support line and low and behold the option no 2 for support never works. I eventually spoke to a sales person (option 1) and asked to sign up for the service SUPPORT. That did not help. Took us three months to get hold of a person - not a bot - to cancel the service. Then they billed us for an extra month and now!!!!! billing us for a cancellation fee of R2880.00!!! This after I had to send the router back via the courier guy to have proof! Never ever use them.... first try to speak to support and see for yourself. If the bot doesn't take 3 hours to get back to you.... try and call and see where that gets you. Absolutely ridiculous!