NM
Nonhlanhla M
1 reviews | Active since Sept 2026
13 Sept 2026, 03:47
Worst service
The worst experience, it’s been 4 weeks waiting for fibre connection, on a call a back and forth call with them but still nothing, the customer service is appalling, thier WhatsApp line is not helpful.
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Replies (1)
Webafrica's replyOfficial
14 Sept 2026, 10:45Hi Nonhlanhla,
We understand how frustrating it must be to be waiting four weeks for your fibre connection, especially after multiple follow-ups and engagements without receiving the outcome you were expecting. A new service should be an exciting experience, and we recognise that your onboarding journey has not progressed as smoothly as we aim to provide.We're here to help and have requested that our Onboarding Team urgently review your order and reach out to you directly. The team has been asked to step in, assess the current status of the installation, and work towards getting you connected so that you can begin enjoying the service you've signed up for and rightly deserve. We remain committed to ensuring that both your experience and that of all our customers continues to improve. If there is anything further you'd like us to look into, please feel free to continue engaging with us here on Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be waiting four weeks for your fibre connection, especially after multiple follow-ups and engagements without receiving the outcome you were expecting. A new service should be an exciting experience, and we recognise that your onboarding journey has not progressed as smoothly as we aim to provide.We're here to help and have requested that our Onboarding Team urgently review your order and reach out to you directly. The team has been asked to step in, assess the current status of the installation, and work towards getting you connected so that you can begin enjoying the service you've signed up for and rightly deserve. We remain committed to ensuring that both your experience and that of all our customers continues to improve. If there is anything further you'd like us to look into, please feel free to continue engaging with us here on Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 10:45
Official
Hi Nonhlanhla,
We understand how frustrating it must be to be waiting four weeks for your fibre connection, especially after multiple follow-ups and engagements without receiving the outcome you were expecting. A new service should be an exciting experience, and we recognise that your onboarding journey has not progressed as smoothly as we aim to provide.We're here to help and have requested that our Onboarding Team urgently review your order and reach out to you directly. The team has been asked to step in, assess the current status of the installation, and work towards getting you connected so that you can begin enjoying the service you've signed up for and rightly deserve. We remain committed to ensuring that both your experience and that of all our customers continues to improve. If there is anything further you'd like us to look into, please feel free to continue engaging with us here on Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be waiting four weeks for your fibre connection, especially after multiple follow-ups and engagements without receiving the outcome you were expecting. A new service should be an exciting experience, and we recognise that your onboarding journey has not progressed as smoothly as we aim to provide.We're here to help and have requested that our Onboarding Team urgently review your order and reach out to you directly. The team has been asked to step in, assess the current status of the installation, and work towards getting you connected so that you can begin enjoying the service you've signed up for and rightly deserve. We remain committed to ensuring that both your experience and that of all our customers continues to improve. If there is anything further you'd like us to look into, please feel free to continue engaging with us here on Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew