Worst service

Worst service I got, I app**** for uncapped fibre for R399 a month and I completed application online I gave all my details including banking and later I was told that the package I am looking is not available only LTE is available because I wanted fibre I cancelled the application and I got nothing from Webafrica. Now Webafrica is busy debiting my account even 3 times a month, I phoned them, chat with them many times to cancel this to my surprise last night I was debited R4400 for something that I never received nobody is able to explain what is this for, this is ***** instead they keep me on hold for more 2 hours really now. What's difficult from cancelling all as they can track that nothing was dilivered.