Worst service!

Since joining Webafrica, they have moved off all contable options except for a Whatsapp chat BOT, where they have admitted that not all options function. The entire organization 'works' remotely including Whatsapp agents, which casts doubt on whether they're actually working...case in point, my fibre line has been down for 4 days. I have contacted their agents 7 times to try get progress on the matter & keep receiving the same story that my ticket number has been marked as urgent. I can't even get an answer whether I am in a queue or if someone has started looking at the issue. This has got to be THE WORST service I have ever received from any private organization. Even City Power keeps us more in the loop than Webafrica. I will definitely be looking for an alternative provider. Webafrica, you are disappointing!