Worst Service & Connectivity

Signed up with Webafrica on the 05th October, fantastic service from the Sale Rep who signed us up. I stipulated how important it was for us to have amazing fibre and also requested that we only have connectivity from the 01st November.

Since day one we have been struggling with either slow speed or no speed and have been stuck going from one Webafrica agent to the next on the WhatsApp line with no definite solution to the ongoing issue, its just the normal “Let me check your account” but no solutions. I have been promised a call from Webafrica on several occasions but no follow through from anyone. If you ask for an installer to come check things no-one comes out.

Your lack of service delivery is shocking and there is zero accountability from Webafrica. I would never recommend Webafrica.