Worst service before it has even started

I have ordered a new fibre line on the 17th April 2024 I was asked to pay a processing fee for immediate assistance which was done I was previously with MWEB who was through Vumatel as well I did advise that I am highly dependant on internet and can not afford to be without this in the process of the change I was promised this was not going to be the case. It is now the 7th of May and I do not have the internet to date. I tried sending a message to the whatsapp number which was at 9AM this morning but it is now 13:00 with no response. I can not get a refund for my processing fee so I can move over to another provider who is willing to assist me with the internet as I am sitting day in day out with no internet. I called the sales team and raised my concerns. I was then placed on hold for 15 minutes with the call then dropping. My service has not even started with these guys as yet and I am thoroughly already disappointed I can not go on like this.