Worst Service and Business Operating Model

I wish someone could have shared this information with me before I signed up with Web Africa.

1. They have a long (2 weeks) turnaround turn for first installation and even re-installations. 2. Slow turnaround time in logging tickets for installation or re-installations. It took 3 days to log my re-installation ticket because I moved to another apartment. Eight days (8) I still have no internet at my place. 4. they can only be reached via WhatsApp and agents can end the chat whenever they want, especially when you are requesting a cancellation due to their poor service. It all really impersonal, and the agents don't care. Just favors them because its cheaper, I guess its all about the profits to them.