Worst service and accessibility that I have EVER experienced with any business or government agency!

WebAfrica has been absolutely appalling. There are no contact details for any person to speak to, only their WhatsApp portal which takes hours to reach anyone and then those agents are not equipped to resolve any issue.

I signed up for an installation in December 2022. I kept following up to find out when my fibre would be installed as I had to take time off work to be there. They continually told me that they are still within their 14 day SLA. Finally the day before day 14 they said they would be coming through. On the final day, they showed up with the incorrect fibre service provider and no router. I told them that according to their own SLA, I needed it installed today. They left and I never from them again, only to have a router delivered shortly thereafter. I told them via their pathetic WhatsApp line that I had cancelled my order and that they need to collect their router. No-one came to collect their router and they have now charged me R999 for the router (which comes free with their service) which was never provided. They made no arrangements to collect their router, but simply charged me for it. See you in court WebAfrica!!