Worst service

The reason I'm giving them 1 star is because zero stars is not an option. Just absolutely the most appalling service. I requested that my existing fibre line be migrated from my previous property to my current property. WebAfrica sent Metrofibre, a third party, to do the installation on 28/07/22. The fibre has never worked since. I have contacted them on many occasions via the whatsapp line, each time I've spoken to a different consultant and been told it was a different problem. After 20 days with internet I cancelled the service (just try this and see how difficult it is to even speak to someone in cancellations dept). I was informed that I would be liable for a further calender month's fee (R899) and a clawback fee of R1750 for early cancellation. They were not interested in the fact that I cancelled because of poor service. They also could not explain what they were charging me for, seeing as I had not internet access. I tried to use a different service provider, they require a document showing proof of cancellation. WebAfrica refused to provide that document until the end of the calender month. Seeing as I would be without internet for an even longer time I asked them to log a fault on the line. Today is day 51 without internet. I have been funding a family of 4's mobile data bill out of pocket and am still being billed for a service that is not working.

I would not recommend WebAfrica to my worst enemy. They are very good at wasting time and money and tying you up in nonsense.