Worst Service

Let's start by saying I pay R1200/month for a 50mb line, I got the line speed I pay for for 1week after which I got dropped to under 10mb, I have contact their whatsapp help for the last week and am still waiting for help . I am losing money as I work online and 10mb is far to slow for what I do. They are quick to send you your bills even when they are not providing the service promised. Every day it's a new story. First one "the previous person on the property had a 10mb that's why you do" I have never heard of such a stupid excuse. So never mind the fact I pay R1200 you want to give me what the last person had? Bare in mind the last person did not have fibre. The next excuse we need to contact Vumatel and they haven't responded, listen to me I pay webafrica I don't pay Vumatel. It's ridiculous that your agents don't take responsibility but shift the blame. I will be taking your fibre box out and remove your infrastructure on the property I will send the router back aswell because clearly you have no interest in helping me. Aslong as you get paid right