1 reviews | Active since Sept 2018
Worst Service
Web Africa would customer service would be great if the managers understood their role as Customer support managers. Instead of bull****ting customers with empty promises. I spoke to a manager by the name of Khaalid. Sounds like a nice guy but talks too fast and makes false promises. I called the following week and spoke to Jeannine who had no idea what to do or where to start to sort out my fibre issue. I'm glad that I cancelled my services with Web Africa and went to Afrihost. My guests have not complained once about slow internet at the house. You guys should really not sign clients up when your network can't handle it. You are going to have a lot of unhappy customers.Please do not contact me !
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,