Worst service!!

Logged a call yesterday, fibre down. To get someone on the Whattsapp chat takes more than an hour. To phone is USELESS. Cannot get through to anyone. Informed me eventually that the line is faulty, and gave me a reference nr. This morning, internet still down. Trying to get hold of someone again for more than an hour, ref nr they gave is not valid. Worst service ever!! Phoned Vumatel directly this morning, 30 seconds to get through to an agent, and they said there was no fault logged for my line by Webafrica. No internet means I can’t work, leans loosing income!!