Worst rip-off webhost

I ordered fiber on the 31 July, to date I have been sent from pillar to post. Their landline does not work, their agents are unhelpful. I was told to cancel my order online, I struggle to login because the security question they put is not hat I gave them when ordering. They ask me for childhood nickname in order to change password which I don't have, the password they sent via email is rejected. They have already sent me invoice for July when they have not even installed fiber as promised. It is now 20 days I have been trying to get them to connect me with no assistance at all but they are very very quick with their billing for services not provided.