JL
Junior L
1 reviews | Active since Jul 2020
03 May 2026, 12:11
Worst provider... In...
Worst provider... In experienced cosultants who are unable to resolve queries... Been 2 days without connection and no quick respond
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
04 May 2026, 11:47Morning Junior. Just following up on your query to make sure you’re getting the support you need. We’re here for you Monday to Friday from 08:00 to 17:00 on Hello Peter, and we are offline over weekends and public holidays like National Workers’ Day. If you still need help, send us a private message, and we’ll happily jump in and assist during our operating hours
Warm regards,
Webafrica Crew.
Warm regards,
Webafrica Crew.
Webafrica's reply04 May 2026, 11:47
Official
Morning Junior. Just following up on your query to make sure you’re getting the support you need. We’re here for you Monday to Friday from 08:00 to 17:00 on Hello Peter, and we are offline over weekends and public holidays like National Workers’ Day. If you still need help, send us a private message, and we’ll happily jump in and assist during our operating hours
Warm regards,
Webafrica Crew.
Warm regards,
Webafrica Crew.
JL
Junior L's updateReviewer Update
06 May 2026, 10:47I have been inContact with your Provision team since Saturday and No solution to me problem. I mean " ***". Do I pay to run after your team every morning using my own data again.
JL
Junior L's update06 May 2026, 10:47
Reviewer Update
I have been inContact with your Provision team since Saturday and No solution to me problem. I mean " ***". Do I pay to run after your team every morning using my own data again.
Webafrica's replyOfficial
06 May 2026, 11:00Hi Junior,
We understand how discouraging it is to keep following up, using your own data, and still not seeing a resolution. This is not the experience we want for our clients, and we recognise the impact this has had on you.
We’ve reviewed your account and can confirm that the service is active on the backend. To help restore connectivity, we’ve refreshed the IP address, and we kindly ask that you restart the router. This should allow the connection to re‑establish successfully.
If the connection does not restore after restarting the router, or if you need further assistance, please reach out to us via a direct message on Hello Peter, and we’ll gladly continue assisting.
Warm regards,
Webafrica Crew
We understand how discouraging it is to keep following up, using your own data, and still not seeing a resolution. This is not the experience we want for our clients, and we recognise the impact this has had on you.
We’ve reviewed your account and can confirm that the service is active on the backend. To help restore connectivity, we’ve refreshed the IP address, and we kindly ask that you restart the router. This should allow the connection to re‑establish successfully.
If the connection does not restore after restarting the router, or if you need further assistance, please reach out to us via a direct message on Hello Peter, and we’ll gladly continue assisting.
Warm regards,
Webafrica Crew
Webafrica's reply06 May 2026, 11:00
Official
Hi Junior,
We understand how discouraging it is to keep following up, using your own data, and still not seeing a resolution. This is not the experience we want for our clients, and we recognise the impact this has had on you.
We’ve reviewed your account and can confirm that the service is active on the backend. To help restore connectivity, we’ve refreshed the IP address, and we kindly ask that you restart the router. This should allow the connection to re‑establish successfully.
If the connection does not restore after restarting the router, or if you need further assistance, please reach out to us via a direct message on Hello Peter, and we’ll gladly continue assisting.
Warm regards,
Webafrica Crew
We understand how discouraging it is to keep following up, using your own data, and still not seeing a resolution. This is not the experience we want for our clients, and we recognise the impact this has had on you.
We’ve reviewed your account and can confirm that the service is active on the backend. To help restore connectivity, we’ve refreshed the IP address, and we kindly ask that you restart the router. This should allow the connection to re‑establish successfully.
If the connection does not restore after restarting the router, or if you need further assistance, please reach out to us via a direct message on Hello Peter, and we’ll gladly continue assisting.
Warm regards,
Webafrica Crew