Worst provider and support ever

Good day Webafrica team, you can find my account details with my number ***. The problem is on my 1000mb/1000mb line with frogfoot. You welcome to give me a call. It also sounds it will have to pay for the reconnection of my terminated internet which I never requested. 

You can also get the information for me: The date and time the termination was processed. The reason for termination.  The alleged request/instruction to terminate.  The channel through which the request was allegedly received.  The call recording, email, WhatsApp message, online request or other evidence supposedly authorising termination.  A full account history showing what happened. 

If I don't get my service up today, I will log compliant again Webafrica at ICASA and NCC. 

Good day, 

You can call me anytime from now till 17h00, but please make sure they have all the information:
 The date and time the termination was processed. The reason for termination.  The alleged request/instruction to terminate.  The channel through which the request was allegedly received.  The call recording, email, WhatsApp message, online request or other evidence supposedly authorising termination.  A full account history showing what happened. 

Please note none of the support agents could help according to them. All of them had excuses why they couldn't help. So please make sure that if the person that calls me can reconnect my terminated service while we on the phone and don't waste my time with all the dumb thing to test if fault is at my side. 

Hi 

 Yes, I also send email to raise my concern to the complaints team with no replay. So I assume the response or call will not be today and would end up another day without internet and support.

I seems webafrica has a ghost town of employees, all of them just float around and does nothing, that's my experience. 

No number of the person I can call, no direct support just another que one has to wait in till someone feels like helping you, then at end they feels its to much work so they redirect you to someone else. Whats happening here as well.

Once again redirected to another team. 

No one is taking ownership of the problem just moving problem from one place to another. 

 Regards, 
Wynand 

Hi,Well, the fact that I haven’t actually received any meaningful support and have only been handled like a ping-pong ball, being passed from one person/team to another, doesn’t give me much confidence.So, please prove me wrong. I’ll be more than happy to be wrong, but at this point, I simply cannot see any real support being provided.Receiving a reply does not mean that I am receiving support. I need someone to actually take ownership of the issue and resolve it. 
You probably just sent an email to them as well. Job done, right? I’m guessing you also can’t give me the name of someone who will actually take ownership of this issue. It’s just another email, another team, another handover, and another false promise that someone will eventually fix the problem, while you can go on with your day. 
That’s exactly the issue I’m having. I don’t need another email to be sent or another department to be contacted. I need someone to take ownership of the problem and actually get it resolved.
Regards

Good day Webafrica, 

I have to be honest, I am extremely frustrated with the way this is being handled. 
The fact that you are still engaging with me on this chat, yet haven't made any attempt to call me, despite having my contact number, is honestly mind-blowing.
 If these checks need to be carried out to resolve the issue, why has nobody simply picked up the phone and contacted me? 
I have already spent a considerable amount of time trying to get this issue resolved, and I am still being passed around without any meaningful support or resolution. At this point, I need someone to take ownership of the problem and actually resolve it, rather than continuing with further messages and checks that could have been done over the phone. 

My details are:
Pieter Wynand van der Merwe 
39 Holly Oak, Welgevonden Estate, Stellenbosch 

Please put me in contact with someone that can resolve it now. 

Kind regards, 
Wynand

 Hi,I am the account holder.So, once again, I have no internet.Basically, it has taken you the entire day just to reach the point where you need to verify that the account actually belongs to me.The level of service I am receiving is honestly beyond frustrating. I genuinely did not think it could get any worse, but somehow it continues to do so.Please can someone put me in contact with someone that actually can do something...........

The fact that you only looking into it now. Is mind blowing. Whole day gone and only starting to look into it. 

Still no internet and still no support....

such a bad support you are just as bad as the rest. so support nothing. I will find  Tim Wyatt-Gunning and make sure I tell him in his face how bad you service is 

Webafrica is worst. Cant believe I have service with them. If anyone think of using them just dont. They dont help if yoi have problem. They will ask money for service they terminated to reconnect. Just stay away.

Good day Webafrica Team,

I believe one of the biggest issues is the way you handle customer support and resolve problems.As requested in the private reply, I asked for a full explanation as to why my service was terminated. This explanation has still not been provided to me.I am also not the only customer this has happened to, which suggests that there maybe a problem on your side that needs to be investigated.The fact that I have had to spend hours trying to get this issue resolved, without receiving a proper explanation as to why this happened and without receiving the requested call back to discuss the matter, is extremely disappointing and reflects very poorly on your customer service.I provided my contact number in the private chat and specifically requested a call back for assistance, as the WhatsApp support kept transferring me from one queue to another without actually resolving the issue. Despite requesting a call back, nobody contacted me.It also took an entire day for someone to ask me for additional information to verify my account, even though I had already provided my contact number linked to the account. Instead of simply calling me to confirm the details and resolve the issue, I received another private message on HelloPeter.I also have to question why a customer has to resort to posting a public review on HelloPeter before receiving any meaningful assistance.This experience has unfortunately highlighted how poor the current support process is. It is especially disappointing because I was previously a happy Webafrica customer. However, having to jump through so many hoops just to get basic support and an explanation for what happened is simply unacceptable.I would appreciate a proper explanation of why my service was terminated, what caused the issue, and why my requests for assistance and a call back were not actioned.

I look forward to receiving a proper response. To explain why this type of issue is occuring.

Also show proof of improvement. Then I will show my gratitude by changing my review.

Kind regards,