Worst nightmare - Webafrica

My Account was debited on 27th Feb 2021 for an amount of R3062 after cancelling the services 8 months ago. I first logged an investigation through capitec on the 27th Feb 2021 as this showed as an online purchase than a debit order. Up to this day capitec as not contacted me once.

On monday i called webafrica and spoke to lady by the name of faeeza she promised to contact me back once she got more information. Up to this day no call back On monday afternoon i immediately tried their whatsapp support number and got through a guy called Derik who also said this would be investigated and i had given him till friday. On the call he did mention once the router gets returned my funds would be refund based on approval.

Today i get an email to state that there is - R999 as credit note for my next purchase. I have tried their whatsapp support number and cannot get through anyone. As per their super dupa whatsapp support there is no one who can assist. Im holding on the line for over 30 mins and i get cut and i call again and still cannot get through anyone.

I just need the company to give me clear answers as to 1. why my funds was taken out of my account after 8 months even though they said i was being handed over. If they could not get hold of me on my cell maybe my landline could have been used.

2. Can the staff be abit helpful this is not my first ordeal whereby webafrica staff have no way of dealing with a customer.

3. When we want to join our calls are answered within minutes but when we have a query it takes hours before any assistance.

Please can this ****ty webafrica give a customer feedback