Worst ISP stay clear away from WebAfrica Rude, Obnoxious, Unhelpful and *********

Stay Far as possible from Web Africa, my experience with them has been one of utter disgust, I have dealt with many companies and service providers before but when I say they offer the worst service I truly mean it. I moved to a new house and what should have been an easy fibre move as from what their web site application states has become the most disastrous experience I have ever delt with in my life. I had given them 15 days' notice of the move, before thew day of the move I had heard nothing from them, so i thought let me just follow up, this is when i should have realised something was wrong - you get sent to a WhatsApp line where you get to speak to a consultant via WhatsApp which is firstly absolutely appalling, but never the less, I spoke to a Raeezah A who said that all is in order all i need to do is take my router across and plug it into the ONT send photos and they will activated the line. The next day after the move i did what was requested of me i sent photos to the WhatsApp line again and had the ABSOLUTE displeasure of speaking to a Gadija after getting transferred from a Sixolise C who assured me this was not his department. After a back-and-forth conversation explaining everting to Gadija, she says to me SORRY, but the ONT is owned by another service provider and my fibre will only be activated on the 1st of June, 2 months later - if I had known this after sending my Lease agreement to a lady by the name of Maxine I would have cancelled my service and went with another service provider, I asked Gadija if she can have a supervisor of manager phone me to discuss the matter and I was told the is nothing she can do and she is experiencing high call volumes and if there is nothing else she can assist me with I must end the chat. I explained to him how they expect me to pay for services that I am not receiving 2 months and that I work from home in the evenings can they even assist with an interim solution, I got told I will transfer you to sales, and Web Africa will not bill me. I insisted that someone call me she said that she will red flag it and get someone to call by the end of business that day, she was very unhelpful rude and obnoxious, which you get from all of their consultants as they can hide behind a WhatsApp line. Obviously, I did not get that call, so I contacted the WhatsApp line the next day and spoke to Tamsanqela S, she tried her best to help, eventually I did get a call and was promised I would have a resolution to the issue by end of business that day, which as it turned out never happened.... I am now 5 days down the line I have spoken to Thabo K, Wade H, Sibusiso N and further to that they have invoiced me for the month, i have not had my issue sorted not interim solution, no help from their staff but utter rudeness and unhelpfulness and further to that they now what to bill me. STAY CLEAR FROM WEBAFRICA - now all I want to do is cancel my line and they can even do that; I have to now go to the bank and reverse the debit order. I HAVE NEVER IN MY YEARS HAVE EVER EXPERIENCED SERVICE LIKE THIS, TO A POINT THAT I REGISTERED ON HELLOPETER TO POST THIS TO WARN OTHER CONSUMERS.