BT
Bheki T

1 reviews | Active since Feb 2019

15 Feb 2019, 18:15

Worst ISP - Stay away

Worst 3 Months of fibre usage. Have had the worst experience with Web Africa. 1. Slow internet (Sometimes below 1meg per second download and i am paying for a 10meg line.

2. Internet keeps dropping - Since November when i signed up i have not been able to use the internet flawlessly. Have to keep reconnecting to the Wifi couple of minutes.

3. Lack of technical support - My last 2 interactions with the call center i was promised someone would come and troubleshoot. On both occasions no one showed up. No one communicated either.

4. Useless telephonic technical support - In the past 3 Months i have been on the phone with multiple consultants who have failed to assist. I have gotten different instructions setting up the router and all to no avail.

5. Lack of customer care and consideration - The last straw was when i called to cancel my service with them, i was transferred to numerous people to talk to and eventually the last person i spoke to was rude.

0
Replies (1)
Webafrica
Webafrica's reply18 Feb 2019, 07:57
Official
Dear  Bheki ,

Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.

HOW TO GET HOLD OF US:
EMAIL US: ***

• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email

CALL US: *** 

• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
 
 
Kind regards, 

Webafrica