Worst ISP service I've ever experienced - stay well clear

My internet stopped working at 08h30 on a Monday morning. I emailed Webafrica to tell them, their response was to send me a "How to setup your router" guide and let them know if I still had problems. I emailed them straight back to explain that I could not access the IP address to configure the router because the Internet was down and all lights were green therefore I wasn't just locked out. I heard nothing more that day and sent another email asking what was happening at around 6pm.

Tuesday morning came and I heard nothing so I got in touch with Webafrica via twitter who promised they would escalate my problem to a technical rep. Nothing happened so I contacted them on twitter again, they promised the same, and then at 2:30pm I got an email from the original technical rep asking for my contact number so he could ring me that day. No one rang.

Wednesday the Internet was still down, I contacted both the twitter account and the email support asking them to please contact me. The same technical rep emailed me once again to say that a contact rep would call me that day. No one called. The Internet came on at about 4pm for an hour and then went off again. I opened a new support ticket on the website because the original one had disappeared as if it had been closed.

Thursday morning the Internet was back on. However, no one had contacted me at all for either of my support tickets despite multiple promises that they would.

Friday morning the Internet is down again. And from Webafrica, it's as if I never contacted them in the first place. I'm not wasting any more time or money chasing up so I'll just finish by saying this:

Never in my life have I had such appalling, dishonest service from an ISP. I will be cancelling as soon as I can and I hope no one else makes the mistake of signing up with them.