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Damien
1 reviews | Active since Feb 2025
25 May 2026, 09:51
Worst ISP service experience
This has been the worst service provider ever, been with them for a year and service has been pathetic. After upgrading to a higher speed I had issues for 2 months trying to get the speed up eventually a technician was sent out and found an issue and resolved it big ups to octotel for that. Requested a refund in price difference as I didn’t receive the speed I paid for and was told I would be contacted. No communication was received then decided I wanna cancel the service then was promised a refund and reduce in monthly fees. Still nothing until i decided I wanna cancel and now I’m told they need a calender months notice and a R1000 termination fee. Really ridiculous to have them
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Webafrica's replyOfficial
25 May 2026, 09:59Hi Damien, We hear how frustrating and exhausting this experience has been for you, especially after dealing with speed issues for an extended period, chasing updates around refunds, and then only receiving clear information when you decided to cancel. That level of back-and-forth without resolution is understandably disappointing. We can also see that you’ve already spoken with our retentions team, who explained the cancellation process and the terms linked to your account. That conversation forms the basis of what’s currently being app**** to your service. While the process is now in motion, your experience leading up to this has been noted, particularly around the lack of communication and the time it took to get to a resolution point. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 09:59
Official
Hi Damien, We hear how frustrating and exhausting this experience has been for you, especially after dealing with speed issues for an extended period, chasing updates around refunds, and then only receiving clear information when you decided to cancel. That level of back-and-forth without resolution is understandably disappointing. We can also see that you’ve already spoken with our retentions team, who explained the cancellation process and the terms linked to your account. That conversation forms the basis of what’s currently being app**** to your service. While the process is now in motion, your experience leading up to this has been noted, particularly around the lack of communication and the time it took to get to a resolution point. Warm regards,
Webafrica Crew
Webafrica Crew