WORST ISP PROVIDER OF ALL TIMES, DON'T WASTE YOUR TIME OR MONEY

Subject: Formal Complaint – Gross Negligence & Failure to Deliver Paid Internet Service

To Whom It May Concern,

I am compelled to lodge this formal complaint due to gross negligence, unacceptable delays, and what borders on *****ulent billing practices by Webafrica.

I have been a paying customer for over a year, but since 1 September 2025, my internet service has been offline for almost a full month despite full payment. I work from home, and this failure has had devastating consequences: loss of productivity, additional personal costs to stay connected, and immense stress.

Throughout this ordeal, Webafrica has continued to debit my account and even charge cancellation fees — yet no service has been delivered. This is not only unfair; it is ********* and exploitative.

Worse still, the handling of my complaint has been a disgrace. I have been bounced endlessly from one agent to another, across departments, with zero accountability or resolution. Every interaction ends with the same hollow promises: “wait 24–48 hours” — a line I have now heard for over three weeks.

Here is the list of agents and their responses:

Cameron S. – acknowledged MetroFibre issue, transferred me again.

Keegan E. – asked for ONT/router photos, promised escalation, no resolution.

Yolanda K. – confirmed inactivity, passed me on.

Jade S. – verified my details, then pushed me to billing.

Sinovuyo S. – falsely claimed my line was activated, then transferred me.

Tshepiso M. – stalled with provisioning, then transferred me again.

Faieka A. – admitted escalation was only done “today” (weeks late) and told me to wait another 24–48 hours. Could not explain what happens to my paid subscription.

Sandisiwe – last agent, where the same cycle repeated.

This pattern of incompetence is documented in my transcripts. I have repeated my ID number, address, and account details hundreds of times. I have been treated dismissively, **** to about “activations,” and forced through endless chatbot loops instead of being given real solutions.

This constitutes a breach of contract:

I paid for internet service and received nothing for an entire billing cycle.

I was continuously billed and threatened with cancellation fees despite Webafrica’s own failure.

I was promised activations and escalations that never materialized.

At this point, I demand the following:

Immediate activation of my line, with proof that the issue is truly resolved.

Full refund/credit for September, as I have had no service at all.

Compensation consideration for the additional costs I’ve incurred securing temporary connectivity to do my job.

A written acknowledgement from Webafrica of this mishandling, with a clear plan to ensure it does not happen again.

If these demands are not met within 7 business days, I will escalate this matter further through HelloPeter, ICASA, and other consumer protection bodies. I am also considering lodging a complaint with the Consumer Goods & Services Ombud (CGSO), as billing a customer without delivering services amounts to a violation of consumer rights.

This has been the worst customer service experience I have ever encountered. Webafrica’s negligence has cost me money, time, and peace of mind. Unless this is resolved immediately..