Worst ISP provider

This has got to be the worst service provider ever. My fibre was installed on 6th April and on the 11th I received an email at 8h10am confirming my line was active, however this was not the case. The WebAfrica agent kept saying MetroFibre was down which was a lie, as MetroFibre confirmed the line was actually activated on 7th April already and on their side and everything was in order and if there is a problem it would probably be due to the router not being configured by WebAfrica. After back and forth with the WebAfrica agent, Jared and not getting any help I got hold of a different agent who confirmed that the router settings were incorrect. After sorting out the issue on 12th April, after running a speed test I reported that my speeds were not what I was paying for which is 400mb up and down but was only getting under 40mb. This was reported on 12th April and to date nobody has come back to me with feedback, even though on 17th April I spoke to a sales agent advising that due to the poor service and issues I have had since activation I want to cancel my service.