JL
Jusca Lyrical-Poet
1 reviews | Active since Mar 2019
21 Mar 2026, 13:31
Worst ISP of all time, in SA!!! Throttling speed.
Yet another weekend with a throttled speed, paying for 500/200mbps to get 1/1mbps every weekend, I activated this service on the 1st of March 2026, first day of that activation, 1/1mbps, monday it was fixed and promised it wouldnt happen again, following weeekend same ****, 1/1mbps no one wants to take accountability, WebAfrica and Vumatel, the worst collaboration of history I have ever used. ****en cancelling my service.
Please cancel my service. Do not contact me or try to, just cancel the damn ****.
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Replies (2)0
Replies (2)JL
Jusca Lyrical-Poet's updateReviewer Update
21 Mar 2026, 13:35I know I will be spending this weekend again with 1/1mbps which I like using GPRS connection, not even 2G, so please save me and the person who may try to call me on Monday , because it will be a **** show. Please just cancel, I will send back your router, will be going to VOX , clearly they know how to deal with this internet/fibre business. I regret why I did not chooose them.
Please cancel the service with immediate effect. I do not give a phuck whether or not terms and conditions, I will pay any amount of money to stay away from WEBAFRICA.
Please cancel the service with immediate effect. I do not give a phuck whether or not terms and conditions, I will pay any amount of money to stay away from WEBAFRICA.
JL
Jusca Lyrical-Poet's update21 Mar 2026, 13:35
Reviewer Update
I know I will be spending this weekend again with 1/1mbps which I like using GPRS connection, not even 2G, so please save me and the person who may try to call me on Monday , because it will be a **** show. Please just cancel, I will send back your router, will be going to VOX , clearly they know how to deal with this internet/fibre business. I regret why I did not chooose them.
Please cancel the service with immediate effect. I do not give a phuck whether or not terms and conditions, I will pay any amount of money to stay away from WEBAFRICA.
Please cancel the service with immediate effect. I do not give a phuck whether or not terms and conditions, I will pay any amount of money to stay away from WEBAFRICA.
Webafrica's replyOfficial
23 Mar 2026, 10:47Hello Jusca,
We understand how exhausting and frustrating it can be to experience repeated speed issues, especially when you are paying for a high-speed service and rely on it over the weekends. Going through this week after week can be incredibly disruptive to your daily routine, work, and overall online experience, and we acknowledge the significant impact it has had on you.
We are disappointed to hear that you wish to cancel your service, but your decision is fully respected. A request has been logged with our Cancellations Team, and they will be in touch to guide you through the process. Please ensure that your equipment, including the router, is returned to complete the cancellation.
We recognize the frustration this situation has caused and appreciate you taking the time to communicate your experience. We wish you the very best with your future service provider.
Warm regards,
Webafrica Crew
Webafrica's reply23 Mar 2026, 10:47
Official
Hello Jusca,
We understand how exhausting and frustrating it can be to experience repeated speed issues, especially when you are paying for a high-speed service and rely on it over the weekends. Going through this week after week can be incredibly disruptive to your daily routine, work, and overall online experience, and we acknowledge the significant impact it has had on you.
We are disappointed to hear that you wish to cancel your service, but your decision is fully respected. A request has been logged with our Cancellations Team, and they will be in touch to guide you through the process. Please ensure that your equipment, including the router, is returned to complete the cancellation.
We recognize the frustration this situation has caused and appreciate you taking the time to communicate your experience. We wish you the very best with your future service provider.
Warm regards,
Webafrica Crew