Worst ISP, logging a ***** case

I’ve d the worst experience with Web Africa billing. When I cancelled my account 15 July 2021 I got email confirmation my service has been cancelled. Shortly thereafter I got a call from Chyntia from the billing/rententions department to keep me on.

I’ve explained to her that I am no longer interested in their LTE service and has signed up with another ISP.

When we find out Fibre is not ready in my area, she went behind my back and re-instated my LTE service without my authorization. When I finally got hold of her after over 90 attempts, she “Promised” me they will cancel the account and refund my R1,299.

Since then I tried numerous times during business hours trying to get hold of Chyntia and I keep getting promised she will call me back.

Today while we were working and on a Zoom call, our internet got switched off even though I still have over 250gb left.

I would like to warn anybody to think before signing up with Web Africa. They resellers of Telkom lte and have the worst service. You will never Ever get anyone on the phone that I promised, all communication gets pushed to whatsapp and their never able to assist you.

I am logging this as a ***** case and will follow through.