Worst ISP in South Africa

I only had two experiences with Internet Service Providers since fibre came in to play, the first was wonderful due to SuperSonic (from MTN), the second with WebAfrica was and is still scarring...

After weeks of waiting for them to get my request for fibre through to the infrastructure provider (Partly not their fault, but there was different options and routes they could have taken), I finally get the good news that my router is on the way. All excited I counted off the days for my line activation, just to realise my LOS light keeps flickering on the ONT box.

Thus began the long struggle to get service. Eventually I phoned the infrastructure provider directly and they told me that the fault was never escalated or correct procedures followed for escalation, which is completely a different story that I have been told via the extremely useless WhatsApp number.

Long story short, I am still waiting on "feedback", and if you eventually get through on the Whatsapp number (which can take up to 2 days) or try calling (which usually gets dropped), you will only be met with the same standard procedure message of "We have not received any feedback, is there anything else we can assist you with?" - To which I just want to say "Yes, can I please receive and use the service that I have already paid for?"

In Conclusion, worst ISP experience in my life, takes your money with no service in return, worst customer care I have ever encountered and I think they should change their "faster" advertising campaign since it is completely false advertising

References of all communications and fault codes (keep in mind this is how many times I had to try and contact them and actually was successful in getting through):

Amount of times trying to establish contact: Phone calls - 7 (Average 30min holding time) WhatsApp - 18

Amount of times establishing contact was successful: Phone Calls - 3 WhatsApp - 7

*** *** *** Fault *** *** *** Infrastructure Provider Reference CCC-12940 *** Infrastructure Provider Reference CCC-12607 Ref # (still waiting on since I have been transferred to another agent and then the bot came back with their usual standard response: Hi there, Willie-the-bot here...

Sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy.

I have sent a request to our agents asking them to reach out to you when they’re available again. They’ll reach out via Whatsapp, so please keep an eye out for their message during our office hours. In the meantime, perhaps I can help you with your query? Type *0* to see the *main menu* )