Worst ISP In SA (Webafrica)

Pathetic service from Webafrica. I have been complain about my LTE line being slow for a week now and no one seems to know what's happening. I have been told to reset my router and moving it around the house and yet nothing seems to work. To make matters worse is the level of disrespect I got from their consultant named Mekayla. He/ She has no product knowledge at all and had the nerve to question me on the things i signed up for on their MTN Uncapped LTE deal with speed of 10mbps upload and download. Saying i must prove to him / her that i was promised to get 10mbps speed when i signed up. I sent her a screenshot of my contract with proof that she / He asked for and she transferred my call to the next agent. I have experienced speed drop on my line at only 16% usage of my monthly allocated data of 200gb. Had i exceeded the 200gb then i would gladly accept my speed drop cause Fair user policy was fully explained and i had no issue with it. I will not recommend Webafrica to any of my friends and family. If you want a pathetic service the sign up with Webafrica.