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Dominique E
1 reviews | Active since Apr 2025
02 Jun 2026, 12:53
WORST ISP - ILLIGALLY DEDUCTS DEBIT ORDERS
I would give zero stars if that option were available.
I am extremely dissatisfied with the conduct of Webafrica. After properly completing my one-month notice period and following the required cancellation process, the company nevertheless proceeded to deduct funds from my bank account without authorisation. TWICE!!!!
This conduct is unacceptable and reflects extremely poor billing practices and disregard for contractual terms. It is especially concerning that deductions continued after cancellation had been completed.
In addition, I was informed that my credit score could be negatively affected, which I regard as inappropriate and unjustified under the circumstances, given that all cancellation requirements were met.
Helpful (0)
Replies (10)0
Replies (10)
Webafrica's replyOfficial
02 Jun 2026, 13:13Hi Dominique,
It’s completely understandable how concerning and frustrating this situation must be, especially when funds have been deducted after you had already completed the required cancellation process. Billing matters like this should always be clear, accurate, and aligned with your agreement, and your concern is valid.
We would like to assist in providing clarity and ensuring this is properly reviewed. Please send us a direct message on Hello Peter including the amounts deducted and the specific invoice(s) you are querying. This will allow us to investigate thoroughly and provide you with a clear explanation and appropriate resolution.
Warm regards,
Webafrica Crew
It’s completely understandable how concerning and frustrating this situation must be, especially when funds have been deducted after you had already completed the required cancellation process. Billing matters like this should always be clear, accurate, and aligned with your agreement, and your concern is valid.
We would like to assist in providing clarity and ensuring this is properly reviewed. Please send us a direct message on Hello Peter including the amounts deducted and the specific invoice(s) you are querying. This will allow us to investigate thoroughly and provide you with a clear explanation and appropriate resolution.
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 13:13
Official
Hi Dominique,
It’s completely understandable how concerning and frustrating this situation must be, especially when funds have been deducted after you had already completed the required cancellation process. Billing matters like this should always be clear, accurate, and aligned with your agreement, and your concern is valid.
We would like to assist in providing clarity and ensuring this is properly reviewed. Please send us a direct message on Hello Peter including the amounts deducted and the specific invoice(s) you are querying. This will allow us to investigate thoroughly and provide you with a clear explanation and appropriate resolution.
Warm regards,
Webafrica Crew
It’s completely understandable how concerning and frustrating this situation must be, especially when funds have been deducted after you had already completed the required cancellation process. Billing matters like this should always be clear, accurate, and aligned with your agreement, and your concern is valid.
We would like to assist in providing clarity and ensuring this is properly reviewed. Please send us a direct message on Hello Peter including the amounts deducted and the specific invoice(s) you are querying. This will allow us to investigate thoroughly and provide you with a clear explanation and appropriate resolution.
Warm regards,
Webafrica Crew
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Dominique E's updateReviewer Update
02 Jun 2026, 15:06Please note this was escalated with ISPA as we were in mediatin the whole time!!!!! I will not accept this automated response!!!! THERE IS NO COMMUNICATION IN YOUR COMAPNY!!!!
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Dominique E's update02 Jun 2026, 15:06
Reviewer Update
Please note this was escalated with ISPA as we were in mediatin the whole time!!!!! I will not accept this automated response!!!! THERE IS NO COMMUNICATION IN YOUR COMAPNY!!!!
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Dominique E's updateReviewer Update
02 Jun 2026, 15:09I WILL ALSO REPORT THIS TO - Payments Association of South Africa (PASA)
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Dominique E's update02 Jun 2026, 15:09
Reviewer Update
I WILL ALSO REPORT THIS TO - Payments Association of South Africa (PASA)
Webafrica's replyOfficial
02 Jun 2026, 16:41Hi Dominique,
Thank you for your follow‑up and for sharing how serious this has become. We understand how frustrating and unacceptable this situation feels, especially after already going through mediation and still not receiving clear resolution or communication. This is not the experience we want you to have, particularly when it involves billing and repeated deductions.
We acknowledge that you have escalated this matter to the relevant bodies, including ISPA, and the concern is completely noted. A request has now been sent to the Finance Team to urgently review your account in detail and reach out to you directly to assist with addressing the billing concerns, provide clarity on the deductions, and ensure the matter is properly resolved.
We remain focused on ensuring you receive direct engagement from the Finance Team and that your concerns are addressed clearly and without further delay.
Warm regards,
Webafrica Crew
Thank you for your follow‑up and for sharing how serious this has become. We understand how frustrating and unacceptable this situation feels, especially after already going through mediation and still not receiving clear resolution or communication. This is not the experience we want you to have, particularly when it involves billing and repeated deductions.
We acknowledge that you have escalated this matter to the relevant bodies, including ISPA, and the concern is completely noted. A request has now been sent to the Finance Team to urgently review your account in detail and reach out to you directly to assist with addressing the billing concerns, provide clarity on the deductions, and ensure the matter is properly resolved.
We remain focused on ensuring you receive direct engagement from the Finance Team and that your concerns are addressed clearly and without further delay.
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 16:41
Official
Hi Dominique,
Thank you for your follow‑up and for sharing how serious this has become. We understand how frustrating and unacceptable this situation feels, especially after already going through mediation and still not receiving clear resolution or communication. This is not the experience we want you to have, particularly when it involves billing and repeated deductions.
We acknowledge that you have escalated this matter to the relevant bodies, including ISPA, and the concern is completely noted. A request has now been sent to the Finance Team to urgently review your account in detail and reach out to you directly to assist with addressing the billing concerns, provide clarity on the deductions, and ensure the matter is properly resolved.
We remain focused on ensuring you receive direct engagement from the Finance Team and that your concerns are addressed clearly and without further delay.
Warm regards,
Webafrica Crew
Thank you for your follow‑up and for sharing how serious this has become. We understand how frustrating and unacceptable this situation feels, especially after already going through mediation and still not receiving clear resolution or communication. This is not the experience we want you to have, particularly when it involves billing and repeated deductions.
We acknowledge that you have escalated this matter to the relevant bodies, including ISPA, and the concern is completely noted. A request has now been sent to the Finance Team to urgently review your account in detail and reach out to you directly to assist with addressing the billing concerns, provide clarity on the deductions, and ensure the matter is properly resolved.
We remain focused on ensuring you receive direct engagement from the Finance Team and that your concerns are addressed clearly and without further delay.
Warm regards,
Webafrica Crew
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Dominique E's updateReviewer Update
02 Jun 2026, 18:04This is a joke here is the response from your Wonder WhatsApp team - *Tshegofatso T.*: Kindly note that we are not permitted to take or make calls, you are to kindly utilize the chat bar to your fullest capabilities
They then had the audacity to ignore me until the call closed😆
THERE IS NO COMMUNICATION IN YOUR COMPANY OR YOU WOULD HAVE KNOWN THAT ISPA WAS PART OF THIS FOR MONTHS NOW!!!!!
They then had the audacity to ignore me until the call closed😆
THERE IS NO COMMUNICATION IN YOUR COMPANY OR YOU WOULD HAVE KNOWN THAT ISPA WAS PART OF THIS FOR MONTHS NOW!!!!!
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Dominique E's update02 Jun 2026, 18:04
Reviewer Update
This is a joke here is the response from your Wonder WhatsApp team - *Tshegofatso T.*: Kindly note that we are not permitted to take or make calls, you are to kindly utilize the chat bar to your fullest capabilities
They then had the audacity to ignore me until the call closed😆
THERE IS NO COMMUNICATION IN YOUR COMPANY OR YOU WOULD HAVE KNOWN THAT ISPA WAS PART OF THIS FOR MONTHS NOW!!!!!
They then had the audacity to ignore me until the call closed😆
THERE IS NO COMMUNICATION IN YOUR COMPANY OR YOU WOULD HAVE KNOWN THAT ISPA WAS PART OF THIS FOR MONTHS NOW!!!!!
Webafrica's replyOfficial
03 Jun 2026, 11:09 Hi Dominique,We are truly sorry for any frustration and inconvenience you have experienced to date. This is not the experience we want for you or any of our clients. We can confirm that a router collection request has been logged with the team that manages all router returns. To move this forward, we have logged an urgent follow-up with them regarding the router return request status. Regarding the additional collections, we have logged a request with our Finance teams to reach out and discuss the way forward as soon as possible.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply03 Jun 2026, 11:09
Official
Hi Dominique,We are truly sorry for any frustration and inconvenience you have experienced to date. This is not the experience we want for you or any of our clients. We can confirm that a router collection request has been logged with the team that manages all router returns. To move this forward, we have logged an urgent follow-up with them regarding the router return request status. Regarding the additional collections, we have logged a request with our Finance teams to reach out and discuss the way forward as soon as possible.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
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Dominique E's updateReviewer Update
04 Jun 2026, 12:41THE ROUTER WAS COLLECTED ON MONDAY 1JUNE!!!!!!! YOUR FINANCE TEAM DID NOT CONTACT ME AND I AM STILL BEING HARRASED VIA WHATSAPP AND SMS!!!!!! GET YOUR HOUSE IN ORDER!!!!!!!!!!
I OWE YOU NOTHING!!!!!!!
I OWE YOU NOTHING!!!!!!!
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Dominique E's update04 Jun 2026, 12:41
Reviewer Update
THE ROUTER WAS COLLECTED ON MONDAY 1JUNE!!!!!!! YOUR FINANCE TEAM DID NOT CONTACT ME AND I AM STILL BEING HARRASED VIA WHATSAPP AND SMS!!!!!! GET YOUR HOUSE IN ORDER!!!!!!!!!!
I OWE YOU NOTHING!!!!!!!
I OWE YOU NOTHING!!!!!!!
Webafrica's replyOfficial
04 Jun 2026, 13:57Hi Dominique,
We understand how upsetting and stressful this situation must be, especially when you’re continuing to receive messages and charges after believing everything should already be resolved. That kind of experience can feel overwhelming and unfair.
The matter remains with our Finance Team, and a follow‑up has already been submitted to ensure it stays prioritised and receives urgent attention. They have been requested to review your account in full and reach out to address the deductions and confirm the correct status.
Warm regards,
Webafrica Crew
We understand how upsetting and stressful this situation must be, especially when you’re continuing to receive messages and charges after believing everything should already be resolved. That kind of experience can feel overwhelming and unfair.
The matter remains with our Finance Team, and a follow‑up has already been submitted to ensure it stays prioritised and receives urgent attention. They have been requested to review your account in full and reach out to address the deductions and confirm the correct status.
Warm regards,
Webafrica Crew
Webafrica's reply04 Jun 2026, 13:57
Official
Hi Dominique,
We understand how upsetting and stressful this situation must be, especially when you’re continuing to receive messages and charges after believing everything should already be resolved. That kind of experience can feel overwhelming and unfair.
The matter remains with our Finance Team, and a follow‑up has already been submitted to ensure it stays prioritised and receives urgent attention. They have been requested to review your account in full and reach out to address the deductions and confirm the correct status.
Warm regards,
Webafrica Crew
We understand how upsetting and stressful this situation must be, especially when you’re continuing to receive messages and charges after believing everything should already be resolved. That kind of experience can feel overwhelming and unfair.
The matter remains with our Finance Team, and a follow‑up has already been submitted to ensure it stays prioritised and receives urgent attention. They have been requested to review your account in full and reach out to address the deductions and confirm the correct status.
Warm regards,
Webafrica Crew
DE
Dominique E's updateReviewer Update
04 Jun 2026, 14:47NO-ONE HAS ONCE CONTACTED ME, I HAD TO WASTE MY TIME YET AGAIN ON YOU WHATSAPP NUMBER ( ***3)..... I WANT THIS MATTER ESCALATED AND I WANT A CALL FROM YOUR A MANAGER IN YOUR FINANCE DEPARTMENT....
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Dominique E's update04 Jun 2026, 14:47
Reviewer Update
NO-ONE HAS ONCE CONTACTED ME, I HAD TO WASTE MY TIME YET AGAIN ON YOU WHATSAPP NUMBER ( ***3)..... I WANT THIS MATTER ESCALATED AND I WANT A CALL FROM YOUR A MANAGER IN YOUR FINANCE DEPARTMENT....
Webafrica's replyOfficial
04 Jun 2026, 14:53Hi Dominique,
We have logged an urgent request for an update on our above-logged escalations with our Finance Collections team. They are actively investigating the profile and will advise on the next step ASAP.
Warm regards,
Webafrica Crew
We have logged an urgent request for an update on our above-logged escalations with our Finance Collections team. They are actively investigating the profile and will advise on the next step ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply04 Jun 2026, 14:53
Official
Hi Dominique,
We have logged an urgent request for an update on our above-logged escalations with our Finance Collections team. They are actively investigating the profile and will advise on the next step ASAP.
Warm regards,
Webafrica Crew
We have logged an urgent request for an update on our above-logged escalations with our Finance Collections team. They are actively investigating the profile and will advise on the next step ASAP.
Warm regards,
Webafrica Crew