Worst ISP I have ever dealt with

Hi Craig, we hear your frustration around the cancellation and fibre release process, especially if it has felt unnecessarily complicated or slow when you’re trying to get things finalised. 

Cancellation requires a few backend steps such as confirming line ownership, clearing any active service ties, and completing network deactivation with the fibre provider. If any of these are still pending, it can delay the release even when the request has already been made. 

To move this forward properly, the focus now is to confirm exactly what is still active on the account so the remaining step can be completed without further back-and-forth or confusion. 

If you’d like, you can share your account details here via private message and the next step can be outlined clearly so the cancellation can be finalised as quickly as possible. 

Warm regards,
 Webafrica Crew