Worst ISP experience ever!!

Worst experience from this ISP!! Long story short. We were supposed to be connected since the 14th of Oct. 2021, even been billed, but never had any internet connection. Lots of fall was made, with “extremely long waiting periods of up to an hour. Eventually got through to a lady by the name of Amanda, who could immediately see what as wrong, said that she will sort it out. That was already Friday the 29th of Oct, also said that she will escalate the account query, as credits needs to be passed on the account. Sunday Openserve sort the problem. Monday a consultant assisted us through the “super fast” Whatsapp line (we waited more than an hour at times to communicate with someone, not super fast at all)and got “connected” for the first time. On the 4th of Nov, they tried to put a debit order through again, again I made sure that the amount can’t go through, as the account was still not credited for the previous month. On he 5th they suspended the service. As I can't pay them directly, I am reliant on someone there to fix the account. I spoke to a Walter on Friday the 5th of Nov, explaining (for the 100th time, as it seems no one makes notes on your account when you have a query)to him the whole story, he wasn’t helpful at, as if he didn’t listen to what I am saying at all! So I insisted to speak to a manager. He told me he wil escalate it (like everybody else we spoke to). I am still waiting for that manager to phone me back! We are already on the 16th of Nov. again, the account is STILL not sorted. Out of the 16 days of this month (Nov)we were connected for 4 days! I will not pay for a full month! (if this gets sorted)i have NEVER experiencing such poor communication in my life!