Worst ISP Ever!!!!!

Good Day

I have never in my life seen such bad service from a company in my life my internet had been off since Sunday 31st of Jan until now 4 of Feb and going a week now tomorrow I have called WEB AFRICA on their what’s app service countless times to now real help and I then they cut me off not solving my problem. I spoke Vumatel which when over and above to try and help me even installing a new modem as well but the problem was never on their side it was and still is with WEB AFRICA according to their system I did pay my service which I have and I sent them prove and the invoice that comes from WEB AFRICA and the SMS I get when payments go thru I have the prove on their What’s app and on my pc has well.

All the agents I spoke to could not help me at all I have ask for a call back from the a senior from WEB AFRICA and no has called me due to this actions from WEB AFRICA I WAS DISSMISSED TO FROM MY COMPANY DUE TO NOT WORKIGN FROM MONDAY UNTILL TODAY and I told WEB AFRICA this and they don’t care just as long as they got my money then to hell with me I am TECH I have 15 years of I.T under me I know systems and from I understand all they had to do is allocate my payment to my account which was not done from Monday but I an invoice from WEB AFRICA saying payment was made. When I try to connect to my Wi-Fi I get this error (Oops! Your internet connection has been disconnected due to a payment error.

You can pay now and get reconnected within the next hour) and is sent them all the pics on what’s app about this problem from Monday already I have spoken to (Rory, Siseko, Amanda, Reagan) from WEB AFRICA and not one of these people could or did want to help I waited from 9 the morning until 6 the night for WEB AFRICA TO even answer my what’s app just to get cut off by them leave me the customer just like so this tells me as a customer WEB AFRICA DON’T GIVE A DAM ABOUT CUSTOMERS AT ALL and one of the managers could even pick a phone to call me to find why I am so upset not one to take 2mins from there time to help