Worst ISP ever!

My fibre connection went down on Monday, when I inquired about it I was advised the subscription was cancelled?!? (Monies paid in full, debit order goes off). I've spent now, get this, 20 hours in the last 3 days on Whatsapp trying to get it sorted. I've been transferred from department to department and from consultant to consultant no less than 30 times.... No answers, no results. Their staff is either unwilling to help or completely ***********! Don't even think about using them, you will be extremely disappointed. No call centre, no call back when requested, no email response, ONLY Whatsapp and any response on this platform can take up to a couple of hours. DONT WASTE YOUR TIME AND MONE ON WEBAFRICA!!!!!