Worst ISP ever!

Despite having very slow connection speeds, daily line drops and no sense of customer service, they have decided to go ahead and cancel my ADSL line. Not transfer it but completely cancel it. This is now day 3 with no internet and it is completely unacceptable when working from home. The default response that I get from Mujeeb is \The issue has been escalated and will be prioritised". On day one I had to call them several times to find out what is going on and they could not bother to even make a single phone call to update me. Yesterday it seemed like there was hope but still"